Frequently Asked Questions
In this space of frequently asked questions you can find answers to the majority of questions that our users and clients usually ask. If you have any more specific questions, we invite you to fill out our contact form and we will contact you as soon as possible.
- What is Open Source Software?
Open Software software is all software that includes the philosophy of free circulation and modification, that is, that users can access the source code to improve it, modify it and distribute it freely. Open Source software meets high quality standards and is complemented with security infrastructure. For more information: www.smartjsp.com/web/en/Solutions/open_source
- What is a POS?
A POS (Point of Sale) system its a digital platform that controls sales, purchases and accounting processes in addition to inventory management in a retail business with direct sales to the public, this include clothing stores, restaurants or pharmacies. - What is SmartPOS ? The previous name of our SmartRetail Solution (until v. 7.1)
- Can i download SmartRetail?
Click on the following Link (http://www.smartjsp.com/web/es/Soluciones/SmartPOS), at the bottom part of this page you will find a Download button. Click on this button. A new webpage will open where you will need to fill a format with basic information, once you submit this format an email will be sent to you with Manuals, Video tutorials and a URL to download SmartRetail. - Can you configure SmartRetail to use different payment methods like Credit Cards?
Currently, IT solutions can be configured so that the final customer can make payments with cards (debit and credit) in Colombia and abroad.
- What is an ERP?
An ERP (Enterprise Resource System) is an information system that integrates and manages the operations of logistics production, distribution, inventory, shipments, invoices and accounting of the company.
For more information: www.smartjsp.com/web/en/Solutions/SmartERP - Is SmartERP able to create electronic invoices?
Its currently in the process of integration with electronic invoicing in Colombia location initially.
For more information: www.smartjsp.com/web/en/Solutions/SmartERP
- Should I have programming skills to use SmartJSP Solutions?
To use the solutions you do not have to be an expert in software development, a functional person can learn to handle any vertical with a relatively short learning curve compared to other systems on the market, the training models are designed so that anyone with a basic skill in system management can learn to manage the software without further complication.
In the technical part a professional with knowledge in database management and technological infrastructure is required, which will be previously trained by one of our experts. - Do you specialize in multi-industry solutions for global operations?
SmartJSP, specializes in multi-industry solutions for global operations, thanks to the innovative model for large scale IT solutions, has exceeded in flexibility, functionality and quality to counterparts in the commercial world because in the world of open source high quality software are projects related to CRM, ERP, SCM, portals, BPM and many more. - What is an Omni-channel solution?
Omni Channel solutions refers to administrative digital solutions that integrate all possible channels through which it is possible to reach the final customer.
For example, a person who makes an online purchase can see the progress of their order through the web page, as well as check through a mobile application the status of their order and also go to the physical store and ask the seller directly for their product having a response in real time and with true information on the status of your order.
What allows to have a simultaneity of active solutions with the aim of offering a more complete and integrated sales experience to the end customer. - Why sustainable models for large-scale projects?
SmartJSP offers high quality open source software with $ 0 licensing. Additionally, we provide implementation services, development, integration, training tailored to its geography and business. We also make fast deliveries, monthly or weekly, that evolves continuously and with gradual budget execution.
For more information: www.smartjsp.com/web/en/Agile_Software - Do you export IT services?
More than 60% of the services provided by SmartJSP, have been implemented in international markets. In the following links you can see some of our success stories abroad:
TIA Store - Ecuador
Rapid eCorp International - USA y Costa de Marfil
XPluk - Panamá - Can I become a SmartJSP ally?
Yes, you and/or your company can become an ally with SmartJSP to carry out a certain purpose. This alliance promotes, integrates, or commercializes SmartJSP services and solutions.
In this sense, we will establish a collaborative relationship for growth and long-term business generation in a specific geography for a specific market segment. This alliance will have an independent business dynamic and will share with SmartJSP, the differentiators of high quality services, standards and global practices, agility and professionalism in management, honesty, creativity and innovation.
For more information on how to become an ally: www.smartjsp.com/web/en/programa-aliados - What is a LEGO implementation model?
The LEGO implementation model means that your company can implement different SmartJSP products as if they were LEGO pieces. Our solutions include a collection of functionalities but not all are required by companies, a company may only require an ERP and POS solution plus a mobile solution as another may only require an Analytics and Big Data solution along with Agile Development..
The LEGO methodology allows this type of combinations to be feasible without affecting the performance or final functionality of the implemented solutions.
For more information: www.smartjsp.com/web/en/services - How much do SmartJSP solutions cost?
SmartJSP solutions have no licensing or sales costs, since the philosophy of open source software allows anyone to install and modify the tool. The business model consists of consultancy regarding the implementation and tailored development so the tool is able to adapt to the needs of the business.
This is represented in hours of work that are required depending on the scope of the processes to be implemented and the magnitude of the project.
For more information: www.smartjsp.com/web/en/innovative-model - Do you offer training services?
We have a learning management system (LMS) where we have an extensive and complete set of courses explaining step by step how to use the main functionalities of our solutions. Along with teaching materials such as videos, workshops and exams so that our clients have the best learning experience online and without schedules or restrictions. It is also Open Source Software.
PFor more information: www.smartjsp.com/web/en/Training - What companies is the software aimed at?
The solutions are aimed at medium and large companies. All SmartJSP solutions are designed to handle large volumes of information and a broad spectrum of processes. What fits perfectly to the type of information systems that medium and large companies are looking for.
- What is Internet of Things?
The Internet of things is the integration of technology elements such as sensors, radars, mini-servers, wearables (smartwatch and similar), drones, mobile devices and others, which are integrated through long-distance wireless networks such as LoraWAN or short Distance such as Bluetooth / Wifi, GPS or specialized mobile networks using cellular technology (GSM and derivatives) allow the real-time collection of environmental variables, critical measurements, or key information for decision making and arrive as a new trend to connect these scenarios Business to the Internet in an intuitive way.
All these integrated devices, through diverse software, facilitate data acquisition and light processing (on mini-servers) in real time.
For more information: www.smartjsp.com/web/en/article/IoT - What technologies are used in SmartJSP solutions?
Among the technologies used in SmartJSP solutions are: JAVA Enterprise & OSGi, frameworks react, javascript & typescript, to build graphical interfaces. - What infrastructure does my company need to use SmartJSP solutions?
NNormally a server with Windows or Linux operating system with internet connectivity is required.
SmartJSP offers hosting services with high capacity servers and security protocols with international standards if the client prefers to outsource this service. Otherwise, the client can acquire their own servers, either normal or miniature size (in case of implementing our solutions in remote locations) which their capacity will depend on the transactional level of the operations.
For more information: www.smartjsp.com/web/en/Agile_Software
English
Español
