Success stories

SmartComunicaciones

pluk

Communications Company with headquarters in Panama; one of the main cell phone resellers of Claro in Barranquilla and Panama that successfully completed its implementation with SmartJSP as a strategic partner in IT.

Solution: SmartCommunications

For this project it is required all the administrative and financial operations of the sector as cell phone distributors.

With the SmartCommunications solution, we integrate in the same 100% WEB environment, all the sales activities in the CRM functionality directly with the systems used by the cellular phone operators.

During the implementation plan, we trained users in advanced technical issues in order to create an autonomy at the moment in which the product needs to be modified and extended according to market needs in a way that they can have a tool that evolves with the core business and the company.

INITIAL SITUATION

ACHIEVEMENTS FULFILLED

Multiple isolated systems to manage the operation of the company and important records managed in Excel
Manual interface processes to update information between these applications
The information was divided partially in different areas
Unreliable data and reports
Manual processes for monitoring QA's (service requests) of clients
Processes that required authorizations were made by telephone or via mail, which generated delays in operations
Due to the number of isolated applications, efforts and information were duplicated
Inventories were valued for the accounting record but there was no cost of accounting
Changes in applications required high costs and waiting times
Limited reports in applications
Deficiency in security processes
People should learn to use more than one tool for their day-to-day work
Areas of the company working independently and reprocessing information

Integration with Elastix / Asterix, Jasper Reports and WSO2 for Big Data analytical solution.
Centralized database with reliable information
Workflows (alerts, approvals) and integrated document management.
Multi-company solution, multi-language, multi-currency meeting standards
Integrated Audit
Effective management of inventories and cost details
Autonomy to modify, customize and extend the product by trained company users in record time
Unlimited reports on all the operations carried out in the system. Five reporting engines that allow you to design and modify according to the needs of users
Security integrated by roles + users and with maximum control at the level of: documents, operations, companies, data
A single integrated application that facilitates the learning processes of users who enter the company
Areas of the company working in an integrated and collaborative way optimizing times in their day-to-day tasks.

At the management level, the following improvements were evident:

Costs: When using high quality Free Software the company has no licensing costs, and currently invests in specialized consulting services of great value for its operation
Productivity: All areas increased productivity rates thanks to having an integrated solution that eliminated duplicated processes and generates the appropriate reports.
Opportunity in information: Real-time and reliable information for decision making
Collaborative work: The areas stopped working as islands and were integrated into the processes generating a joint work that allows the continuous improvement and satisfaction at a general level in the organization
Improvement in Quality of Service: Response times for problem solving improved by more than 70%, resulting in improvements in perception and customer retention