Success Storie - ATA
Company located in Bogotá Colombia, dedicated to provide solutions focused on improving the availability of critical infrastructure for electrical systems, such as electrical substations; its main clients: Grupo Enel (Codensa) and Grupo EPM
ATA Successfully completed the implementation of Idempiere / SmartERP using modules of Requests, Work Orders, Inventory Management and Billing, with SmartJSP as a strategic partner in consulting and implementation.
Solution: SmartERP
In this project we integrated in the same environment 100% WEB the processes of request management with scaling, notification and workflows, with work orders, management of fixed and mobile inventories in real time, billing of products and services, of the company ATA Electric; replacing more than 3 isolated systems, complying with global standards and with the possibility of scalability over time.
During our implementation plan, we train operators, functional and technical users to work autonomously and with internal support, allowing us to have a tool that evolves with the company and the business without supplier dependencies.
| INITIAL SITUATION |
GOALS ACHIEVED |
- Isolated systems:
Registration of applications
Warehouse and inventory control
Local databases and files in Excel
Billing Program
Service Programming Program
- Interface processes to update the information between some of these applications
- The consolidated information was obtained days later and not at a global operation level.
- Areas of the company working independently and reprocessing information
- Inventories were controlled from files in Excel not allowing to have a real time mobile inventory from the crew members.
- Changes and designs of reports in the applications required high costs and long waiting times
- Solutions that work locally depending on the equipment where these were installed
- ATA Electric main clients asked them to have a web solution where they can track their cases.
- Unreliable data and reports
- Limited reports in the applications
- Control and registration in electronic sheets
- Deficiency in security processes
- Registration and manual control of the processes derived from crew operations and inspection processes
- People had to learn to use more than one tool for their day-to-day work
- Processes that required authorizations were made by telephone or via mail, which generated delays in operations
- Due to the number of isolated applications, efforts and information were duplicated
- Daily Crew Programming were done manually in Excel files.
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Unique integrated ERP solution (administrative, financial and accounting system) with the integration of inventory management, billing, reception and processing of requests, specialized work orders with traceability of all transactions allowing consultation and decision making in real time
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Geolocation of tasks, with integration to google maps, and document management (photos, reports) integrated into the ERP.
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Integrated processes eliminating direct registration in local databases and in Excel
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Areas of the company working in an integrated and collaborative way, optimizing times in their day-to-day tasks.
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Effective management of fixed and mobile inventories
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Autonomy to modify and customize the reports performed by well trained company users.
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100% Web solutions that allow to operate 24/7 and from anywhere in the world
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User access were given to main clients with restricted access to manage, create, consult or update their requests.
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Centralized database with reliable information.
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Unlimited reports of the operations carried out in the system. 5 reporting engines that allow to design and modify according to the needs of users
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Security integrated by roles + users and with maximum control at the level of: documents, operations, companies and data.
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Systematization of inspection processes and work orders
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A single integrated application that facilitates the learning processes of users who enter the company
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Workflows (alerts, approvals) and integrated document management.
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Automatic processes implemented for daily transactions
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Integrated Audit
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Advanced functionalities in work orders:
Massive load for Requests and Work Orders.
Automated scaling and management of multiple states in work orders
Crew Scheduling
Integrated and real-time update
Synchronous and asynchronous update
Specialized reports, handling of attachements and much more.
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At the managerial level, the following improvements were evident:
- Costs: The company ATA Electric managed to implement the first phases of a business ERP solution that complies with global standards, with a minimum investment and that ensures the growth of the company, keeping it technologically at the forefront and in continuous improvement of its processes. With our business model, they made an investment in the services that generated value and helped them to have the autonomy they wanted.
- Productivity: All areas increased productivity rates thanks to having an integrated solution that eliminated duplicated processes and generated the right reports.
- Profitability: Thanks to having a single solution for all the processes of the company that generated consolidated information, the decision making and control of issues improved their response time allowing to focus the company on specific efforts where it was required to have an increase in profitability.
- Satisfaction: Both the Internal customer and the External customer are above the initial goal since they perceive that the solution is a tool that helps them in their day-to-day processes and continuous monitoring.
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