Successful Storie - Technology & Solutions

Technology and solutions

Company located in Bogotá Colombia, dedicated to the commercialization, assembly, diagnosis and maintenance of terminal equipment for electronic payment solutions at national and international level.

Successful completion of the implementation of Idempiere / SmartERP with SmartJSP as a strategic partner in consulting and implementation.

Solution: SmartERP

In this project we integrated in the same environment 100% WEB the processes of assembly, maintenance / laboratory, import, billing, plus operational, administrative, financial and accounting processes of the company Technology & Solutions, replacing more than 3 isolated systems, meeting standards worldwide and with the possibility of scalability over time.

During our implementation plan, we trained operators, functional and technical users to work autonomously and with internal support, allowing us to have a tool that evolves with the company and the business without supplier dependencies.

Technology And Solutions TyS


 

ORIGINAL SITUATION ACHIEVEMENTS
  • Isolated systems:
    Accounting Regords.
    Laboratory and maintenance process.
    Warehouse and inventory control.
    Local databases and files in Excel.
    Billing Program.

  • Use of interface processes to update the information between some of these applications.

  • The consolidated information was obtained days later and not at a global operation level.

  • Areas of the company working independently and reprocessing information.

  • Unreliable data and reports.

  • Inventories were valued for the accounting record through a physical inventory but did not have a real-time costing system.

  • Changes and designs of reports in the applications required high costs and long waiting times.

  • Solutions that only work locally and on the equipment where they were installed.

  • Limited reports in the applications.

  • Limitation when handling multiple price lists per customer.

  • Control and registration in electronic sheets.

  • Deficiency in security processes.

  • Registration and manual control of the processes derived from import operations and commercialization of products.

  • People had to learn to use more than one tool for their day-to-day work.

  • Processes that required authorizations were made by telephone or via mail, which generated delays in operations.

  • Due to the number of isolated applications, efforts and information were duplicated.

  • The scheduling and availability of laboratory technicians was handled in excel sheets and not in real time.

  • A unique integrated ERP solution (administrative, financial and accounting system) with the integration of work orders for laboratory processes and terminal maintenance, billing and import processes with traceability of all transactions allowing consultation and decision making in real time.

  • Integrated processes eliminating direct registration in local databases and in Excel.

  • Areas of the company working in an integrated and collaborative way, optimizing times in their day-to-day tasks.

  • Centralized database with reliable information.

  • Effective management of inventories and detailed costing.

  • Autonomy to modify and customize the reports by users of the company who were trained by SmartJSP team.

  • 100% Web solutions that allow to operate 24/7 and from anywhere in the world.

  • Unlimited reports of the operations carried out in the system. 5 reporting engines that allow to design and modify according to the needs of users.

  • Unlimited handling of price lists.

  • Security integrated by roles + users and with maximum control at the level of: documents, operations, companies, data.

  • Systematization of import process and commercialization of products.

  • A single integrated application that facilitates the learning processes of users who enter the company.

  • Workflows (alerts, approvals) and integrated document management.

  • Automatic processes performed from doing a transaction (accounting, IFRS records, portfolio, costs, inventories, among others).

  • Multi-company solution, multi-language, multi-currency meeting standards.

  • Integrated Audit.

  • Work orders integrated to the operation that allow:
    Integrated and real-time update.
    Programming of technical services.
    Management of workflows and agenda.
    Internal and external notifications automatically.
    Work orders classified by states and much more.

 

At the managerial level, the following improvements were evident:

 

  • Costs: The company Technology & Solutions managed to implement the first phases of a business ERP solution that meets global standards, with a minimum investment and which ensures the growth of the same with the company, keeping it technologically at the forefront and continuously improving its processes. With our business model, they made an investment in the services that generated value and helped them to have the autonomy they wanted.
     
  • Productivity: The increase in productivity metrics was evidenced mainly in the areas of Laboratory and purchases, thanks to having an integrated solution that eliminated duplicate processes and generates the appropriate reports.

 

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  • Profitability: Thanks to having a single solution for all the processes of the company that generate consolidated information, the decision making and the control of the issues improved in their response time allowing to guide the efforts where it was required increasing the profitability of the company.
  • Satisfaction: Members of the lab team and operations as well as final clients perceive that the solution is a tool that helps them in their day-to-day processes and improves their agility in times of critical tasks.

 

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